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Privacy policy

How do we use your personal data?

Ralph's Cider manage this website and all personal data collected through this website or their dealings with their clients. We are committed to ensuring the privacy of our clients and other website visitors. In this policy we explain how we hold, process and retain your personal data. By booking with us via our website and/or subscribing to our email list you agree to the following terms. 

Sensitive Personal Data 

We will not ask you for this.

Contact Data 
We may process contact data that you provide to us which may include your name, address, telephone number, and email address. We may use this contact data to contact you to confirm bookings and provide any relevant information as well as to provide you with information on special offers and last minute deals. 

Website Data
We may process data about your use of our website and services. The website data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the website data is our analytics tracking system. This website data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services. 

Enquiry Data
We may process data contained in any enquiry you submit to us regarding our products or services to help better improve our website and service, but will ensure your identifiable details will not be used in this process. 

Payment Data
If you purchase from Ralph's Cider, we will process payment information, which will include your contact details, your card details as well as the transaction details. The payment data may be processed for the purposes of administering the payment, for the supply of the purchased services and keeping proper records of those payments. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, and our legitimate interests, namely our interest in the proper administration of our website and business. Please do not supply any other person’s personal data to us, unless we prompt you to do so or have entered into a written data processing agreement with you.
Passing details to third parties 
We will not provide your personal data to any third party other than those identified or described in this policy. 

Changes to this Policy

We may update this policy from time to time. You should check this page occasionally to ensure you are happy with any changes to this policy.

Your rights
You may ask us to provide you with any personal information we hold about you on the condition of valid provision of proof of your identity (a certified copy of your passport or driving licence plus an original copy of a utility bill showing your current address). You may inform us at any time not to process your personal information for marketing purposes. We may withhold personal information that you request to the extent permitted by law. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes. You may exercise any of your rights in relation to your personal data by written notice to us.

This website may use cookies from time to time which allow us to distinguish you from other users of our website and help us to continue developing the website so that you have the best possible experience. 

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